Is it possible to order the Cannabis and Hemp Products from all over the world?
Yes, the products for sale on this website can be purchased by citizens and / or professionals from all over the world, both private individuals and sector operators with a VAT number.
It will be the responsibility and responsibility of the buyer to assess whether the laws present in his state provide for the free circulation of any ordered goods and to have the relevant import authorizations. Additional duties or charges will be charged to the customer. Attention should be paid to the THC values of the products purchased (the active ingredient of Cannabis which is based on the law in the individual countries of the world can vary in percentage; In Italy the max limit is 0.5 / 0.6%; Check this percentage in your country before placing an order)
To allow the express courier to deliver you within a reasonable time, and not incur delays in deliveries, we suggest you verify the correctness of your personal data and carefully insert all the information that will be needed to find the place of delivery of the goods . (house number, extension, plan, surname in the bell, department, section, etc.).
If your country is not present in the pre-filled list on the shipping form, do not hesitate to contact us at [email protected] and we will assist you promptly.
What to do if the site does not work or has produced errors or anomalies while placing the order?
Our computer system is constantly under control by software and specialized personnel that guarantees an excellent protection against any kind of threat.
If for any reason once the payment procedure has been completed, the system does not confirm the transaction and, after 24 hours, no confirmation by e-mail of the purchase made will arrive, please contact us at [email protected] and let us know all your personal and contact details, as well as the amount paid (if paid, the amount of the transaction by credit card payment), the transaction number and the order number, as well as a brief description of the actual error occurred with specifics regarding the time of the event.
You will be contacted by our operators as soon as possible in order to clarify and resolve any problems.
What payment method can I use to pay for the goods I want to buy in the online shop?
Cannabiside has made available to customers different types of payment;
The payment can be made by bank transfer, cash on delivery (payment in cash upon delivery of the goods; available only for Italy) and with Paypal or credit card (CartaSì, Eurocard, MasterCard, Maestro , Visa, Postepay).
What can I do to buy a product that is not available on the website due to lack of units?
When a product appears the word Red Not Available, the product is not currently in our Warehouse and therefore cannot be ordered.
To find out the waiting times for the product to be available again, you can click the green button on the right "KEEP ME UPDATED" and an email will be sent to you when the product is available again, or you can contact us by writing an email to [email protected]
I have just made an online purchase in which I would like to add some products, correct the address, or change the payment method I have chosen. What do I do?
Contact us as soon as possible at [email protected] or by calling 0039 (0) 795909954 and one of our operators will modify the purchase made.
At The phone we talk in Italian and English, if you need the assistence in another language, please send us your question or request by email; It's possible also booking an Appointment to have talk with our staff in German, French and Spanish.